Effective date | 1st September 2023
Preamble | Welcome to BITS Lifestyle
This document constitutes the Terms and Conditions (“Terms”) under which BITS Lifestyle (“We,” “Us,” “Our,” or “the Company”) offers you (“You,” “Your,” or “User”) access to our luxury concierge services through our websites www.bits-life.style and www.aviobits.si (“Websites”). These services span across various sectors including, but not limited to, Aviation, Nautica, Premier Car Rentals, High-end Accommodation, and Fine Dining (“Services”). Once you have decided on the exact Concierge Service you require, please carefully read the following conditions, as these form the basis of your relationship with BITS Lifestyle, Inc. (‘BITS Lifestyle’ or ‘us’), a global bespoke luxury travel concierge company, and with any supplier with whom you have a direct contract. These booking conditions apply to Concierge Services which you book with us and which we agree to make, provide, or perform as part of our contract with you, or where we act as an agent, arrange for you.
BY USING THE SERVICES PROVIDED BY BITS LIFESTYLE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.
Definitions | In these Terms and Conditions (“Terms”), the following definitions apply | BITS Lifestyle (“We,” “Us,” “Our,” or “the Company”): refers to the provider of luxury concierge services accessible through our websites www.bits-life.style and www.aviobits.si.
User (“You,” “Your”) | denotes any individual or entity accessing or using our services.Services | encompasses various sectors including, but not limited to, Aviation, Nautica, Premier Car Rentals, High-end Accommodation, and Fine Dining. Third-Party Supplier | refers to any external vendor or service provider engaged by BITS Lifestyle to fulfill any portion of the services. Booking | refers to the reservation of any service offered by BITS Lifestyle. Purpose | The purpose of these Terms is to clearly define the legal relationship between the Company and the User, and to comprehensively outline the terms under which the Services are offered. These Terms are a legally binding agreement between You and BITS Lifestyle, and Your use of the Services signifies Your acceptance of these Terms.
Scope of Services | BITS Lifestyle is committed to offering a diverse range of luxury concierge services that are designed to cater to the unique needs and preferences of our clientele. Our services, accessible through our Websites www.bits-life.style and www.aviobits.si, span across various sectors including, but not limited to | Aviation Services | Offering private jet bookings, airport transfers, and VIP airport services. Nautica Services | Facilitating yacht rentals, maritime excursions, and related services. Premier Car Rentals | Providing access to high-end, luxury vehicles for rent. High-end Accommodation | Offering booking and reservation services for luxury hotels and residences. Fine Dining | Arranging reservations at premium restaurants, private dining experiences, and personalized culinary tours. Exclusive Experiences | Facilitating access to high-profile events, luxury goods, and unique experiences, both tangible and intangible, to cater to the discerning tastes of our clientele. Service Limitations | While we strive to offer comprehensive luxury services, it is important to note that certain services may be subject to availability and may require advance booking. We reserve the right to modify, suspend, or discontinue any service offering at our sole discretion.
Membership Tiers | BITS Lifestyle offers various membership tiers to provide a customized experience for our clients. Each tier comes with its own set of benefits, privileges, and pricing. Details of the membership tiers can be found on our Websites www.bits-life.style and www.aviobits.si. Upgrades and Downgrades | Members may request to upgrade or downgrade their membership tier. Such requests will be subject to approval by BITS Lifestyle and may incur additional fees or reduced benefits, as applicable.
User Eligibility and Registration | To be eligible to use the Services, you must be at least 18 years of age and capable of entering into legally binding contracts. You must also comply with all applicable laws and regulations, including those of Abu Dhabi, UAE. To access certain features and benefits of our Services, you will need to register for an account on our Websites www.bits-life.style and www.aviobits.si. During registration, you will be required to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Booking and Reservation Policy | Booking Procedures | To avail of any of our Services, you must make a booking through our Websites www.bits-life.style and www.aviobits.si. The booking process may require you to provide specific details, including but not limited to, date, time, location, and any special requests. Confirmation and Changes | Upon successful booking, you will receive a confirmation via the contact details provided during registration. Any changes to the booking must be communicated to us at least 48 hours before the service is scheduled to commence, failing which additional charges may apply.
Payment and Pricing | Payment Methods | Payments for services can be facilitated through various methods as specified on our websites www.bits-life.style and www.aviobits.si. All transactions are conducted in the currency specified on the websites. A convenience fee may be charged for credit card payments to cover processing fees. Payments through a Credit Card incur an additional Convenience fee surcharge of 4% on the total amount. Pricing and Additional Charges | The pricing structure for each service is clearly stated on our websites at the time of booking. Prices are subject to change without notice. Additional charges may apply for special requests, modifications, or cancellations as per our Cancellation and No-Show Policy. The additional fees may include but are not limited to reservation fees, service fees, planning fees, last-minute surcharge fees, research fees, and administration fees.
You must send us a fully completed booking form together with a deposit of 30% of the total cost of arrangement for the concierge service(s) whether it be in luxury travel, entertainment, lifestyle, private or corporate concierge services unless otherwise stated by BITS Lifestyle or a third party supplier. If your booking is less than 8 weeks before departure, full payment (100%) must be sent with your booking form unless otherwise decided by BITS Lifestyle. Where we act only as an agent you will be advised of the applicable deposit and payment timetable at the time of booking. Once payment has been made, any subsequent request to have that payment refunded and to pay by an alternative means may require you to pay an administration fee of EUR 1000.
The Fees | Reservation fee | For all basic concierge services including but not limited to plane tickets and hotel bookings, restaurant, spa, car rental nightlife reservations, wellness, and spa services as well as suggestions, expert advice, and all other non-complex concierge services and activities, BITS Lifestyle will charge you a NON-REFUNDABLE flat reservation fee ranging between minimum €100 up to maximum €500 per person or for the whole group. The amount of the reservation fee will depend on the nature and complexity of the request, the number of people, and the deadline for the request. It is noted and understood that the reservation fee is for the Company’s effort, time, legwork, and expertise. The reservation fee can also be charged in other currencies such as in USD, GBP, or CAD based on the location of the request.
Service fee | For complex goods and services including but not limited to yacht sales and charters, private jet sales and charters, sales and rentals of real estate (houses, chalets, apartments), sales and rentals of exotic luxury cars, VIP tickets to exclusive events and shows, VIP hospitality packages to sporting and lifestyle events, event planning, pre-made VIP packages, hard to find luxury items, collectibles and gifts, and other non-basic concierge services BITS Lifestyle will charge a service fee on top of the total bill. This service fee is fixed at 25% of the total cost of the products and/or goods or concierge service(s).
Planning fee | If the Company is asked by the Client to consult, recommend, prepare and create any customized luxury travel offer and/or luxury event offer based on the client’s interest, the Company will charge a trip (or event) planning fee for this specific concierge service. It is noted that the trip (or event) planning fee is NON-REFUNDABLE and is for the Company’s effort, time, legwork, and expertise. For transparency, the trip (or event) planning fee could be a fixed fee between a minimum of €1,000 up to a maximum of €10,000 per person or for the whole group OR, a variable fee between 25%-30% of the total cost of the trip (or event). The amount of the trip (or event) planning fee depends on the nature and complexity of the request and varies according to the number of travellers, the budget and deadline of the request, the level of assistance required during the trip (or event). The planning fee can also be charged in other currencies such as in USD, GBP, or CAD based on the location of the request.
Last-minute/surcharge fee: For any last-minute (48hrs and less) concierge services requested on the weekend by private or corporate clients, BITS Lifestyle will add a NON-REFUNDABLE last-minute surcharge fee on top of the fee of your original service. The last-minute surcharge fee starts at a minimum amount of €350 for the whole request or activity. Depending on the nature and the complexity of the request, the deadline we’re given, the number of people, the last-minute surcharge fee can go up to a maximum amount of €10,000 for the whole request or activity. The last-minute/surcharge fee can also be charged in other currencies such as in USD, GBP, or CAD based on the location of the request.
Research fee | To start working on any complex concierge service, private or corporate event, extensive travel arrangements for corporate or private clients or to work on custom proposals (itineraries), BITS Lifestyle requires the payment of a fixed research fee ranging between a minimum of €1,000 and a maximum of €4,000. The amount of the research fee depends on the nature and the complexity of the request, the budget, the level of assistance and the deadline we have. The research fee is refundable at 50% if the client cancels the concierge service within the first 6 days of payment; on the 7th-day, the company retains the full amount of the research fee for its time, effort, and legwork and there is no refund. Please note this deposit will NOT become part of the total cost of the trip or concierge service. The research fee can also be charged in other currencies such as in USD, GBP, or CAD based on the location of the request. The Company may also charge a minimum administration fee of €500 or more for miscellaneous fees such as currency exchange fees, wire transfer fees, shipping and handling of all bookings, reservations and travel and event arrangements when necessary. It is well noted the administration fee can be charged in USD, GBP, or CAD depending on the location of the request.
It is important to note that you can be invoiced for one or more fees if you require multiple concierge services, goods and activities. BITS Lifestyle has the right to charge a discretionary amount on some luxury concierge services under certain circumstances: short notice, urgent, once-in-a-lifetime experiences, or very complex and unusual requests from clients. You will be notified of the fee before the service is rendered. The Company reserves the right to increase/decrease the amount of the fees (reservation fee, trip planning fee, service charge, last-minute surcharge, and research fees) at any time for any or no reason at all. The Company agrees to notify the client of any changes well in advance.
Alterations by the User | If you wish to make any amendments to your booking after the confirmation invoice has been issued, you must inform us in writing.
We will endeavour to assist with your requested changes, subject to the payment of any additional charges incurred as a result. In case of changes to the start date of your booking, travel or destination, or event, or if changes are made less than four (4) weeks before the commencement of the service, it will be treated as a cancellation and a new booking, and you will be liable for the cancellation charges as outlined in the cancellation clause.
Cancellation by You for Luxury Travel and Event Arrangements | Should you wish to cancel your customized luxury travel and event arrangement, you must notify BITS Lifestyle in writing. This cancellation will be effective on the day we receive your written notification. Please state the reason(s) for your cancellation as you may be covered by your insurance policy. Claims must, however, be made directly to your insurance company and NOT to BITS Lifestyle. Depending on when notification of cancellation is received, the following cancellation charges will apply as follows for any customized luxury travel or event arrangement | Weeks prior to Departure/Start Percentage of Travel/Event Arrangement | Over 8 weeks: Deposit 30% | Between 4-8 weeks: 50% | Between 2-4 weeks: 70% | Less than 2 weeks: 100%
No allowance or refund can be made for meals, rooms, excursions, pre-paid hotels, tours and services, luxury concierge services, and more, etc., included in the price of your customized luxury travel or event arrangement but not taken, nor can any refund be made for lost, mislaid, or destroyed travel tickets or vouchers. The client understands that part cancellation of a booking may result in increased costs for them and/or for the remaining party members. If your reason for cancelling is due to events beyond your control (e.g., illness, death of a close friend, relative, etc.), you may transfer your customized luxury travel or event arrangement to another party if you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly and severally liable for any outstanding payment under the contract.
Conditions of Prices | Once the price of your request or concierge service has been confirmed at the time of booking AND full payment has been received by BITS Lifestyle, the client is guaranteed not to receive any increase later on. If, by any chance, there is an increase in price between the moment the client’s request or concierge service is confirmed by BITS Lifestyle and the receipt of payment, BITS Lifestyle agrees to (i) notify the client of the changes in price and (ii) offer other suitable options.
The client understands that BITS Lifestyle’s prices always list what is included and what is not included as specified in the agreement, proposal, and/or invoice. Please note additional expenses/charges incurred could be added at the end of a trip, private or corporate event, request, and/or concierge service and then presented to the client for payment. All services are sold as a complete package. BITS Lifestyle will NOT provide a breakdown of costs for customized luxury travel or event arrangements for private or corporate clients. All costs quoted are based on availability and are subject to change without notice. Fees for BITS Lifestyle, whether reservation fees, planning fees, service charge fees, last-minute/weekend surcharges, or research fees, are usually included unless specified by BITS Lifestyle.
Cancellation and No-Show Policy | You may cancel your booking by notifying us through the Websites. Cancellations made less than 48 hours before the scheduled service time may incur a cancellation fee as specified on our Websites. Failure to avail the Service without prior cancellation will be considered a ‘No-Show,’ and you may be charged the full price of the Service. In case of cancellations, the user may be required to bear any charges levied by third-party suppliers, in addition to a cancellation fee.
Refund Policy | As per the company policy and as stated on our Websites www.bits-life.style and www.aviobits.si, we do not offer refunds on any Services availed. Exceptions to this policy may be made at the sole discretion of BITS Lifestyle and will require a formal request to be submitted through our Websites.
User Conduct and Obligations | Users are expected to conduct themselves in a manner that is respectful and considerate of BITS Lifestyle staff, third-party service providers, and other users. Any form of misconduct may result in immediate termination of services and membership. Users are obligated to comply with all applicable laws and regulations, including but not limited to, anti-money laundering laws and regulations of Abu Dhabi, UAE.
Privacy and Data Protection | We collect personal data in accordance with our Privacy Policy, which is accessible on our Websites www.bits-life.style and www.aviobits.si. By using our Services, you consent to such data collection. Your personal data will be used to facilitate the Services and may be shared with third-party service providers as necessary. All data sharing will be compliant with Abu Dhabi, UAE laws. Anti-Money Laundering Compliance | BITS Lifestyle adheres to strict Anti-Money Laundering (AML) policies in compliance with Abu Dhabi, UAE laws. Users are required to provide all necessary documentation to prove the legitimacy of funds used for Services.
Third-Party Suppliers | Some of our Services may involve third-party suppliers. While we endeavor to work with reputable suppliers, BITS Lifestyle cannot be held responsible for the actions or omissions of such third parties. Any interactions between Users and third-party suppliers are governed by the terms and conditions of the respective supplier, and BITS Lifestyle assumes no liability in such interactions.
User-Supplier Interactions | Any interactions between Users and third-party suppliers are governed by the terms and conditions of the respective supplier, and BITS Lifestyle assumes no liability in such interactions. We reserve the right to report suspicious activities to the relevant authorities and to terminate or suspend Services if a User is found to be in violation of AML policies.
Exclusivity and Special Access | Exclusivity Agreement | By using the Services provided by BITS Lifestyle, you acknowledge that the Services may offer exclusive access to high-profile events, luxury goods, and unique experiences. These are offered on a first-come, first-served basis and are subject to availability. Non-Compete | Users agree not to engage in activities that directly compete with BITS Lifestyle for the duration of their membership and for a period of six months following the termination of their membership. This includes, but is not limited to, soliciting or engaging with our third-party suppliers independently.
Special Requests and Bespoke Services | BITS Lifestyle may offer bespoke services tailored to individual preferences and needs. These services are subject to additional terms and conditions and may incur additional fees. Users agree to abide by these additional terms and to pay all associated fees promptly. Limitation of Liability | BITS Lifestyle shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or use, whether in an action in contract, tort, or otherwise, arising out of or in any way connected with the use of or inability to use the Services. BITS Lifestyle shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is due to circumstances beyond its reasonable control, including but not limited to, natural disasters, governmental actions, and pandemics.
Travel Documents, Passports, Visas, and Health Requirements | It is the responsibility of the users to ensure they possess valid travel documents, visas, and have fulfilled any health requirements necessary for the services availed. BITS Lifestyle shall not be responsible for any repercussions resulting from the user’s failure to carry necessary documents or meet health requirements. Business Hours and Surcharge Fees | BITS Lifestyle operates during official business hours as stated on our websites. Services requested outside of these hours may incur surcharge fees to facilitate the timely and premium quality of service expected from BITS Lifestyle. The exact details of the surcharge fees are available on our websites.
Products and Goods Purchased | When purchasing products and goods through BITS Lifestyle, clients are assured of the authenticity and quality of the items. All purchases are governed by the terms and conditions of the respective supplier. BITS Lifestyle acts as a facilitator in these transactions and assumes no liability for the quality, delivery, or any other aspect of the goods purchased.
Tickets, Invitations, and Experiences Purchased for Events | BITS Lifestyle offers exclusive access to high-profile events, providing tickets, invitations, and unique experiences. All purchases in this category are final and non-refundable. BITS Lifestyle is not responsible for changes in event details, cancellations, or any other alterations made by the event organizers. Clients are encouraged to verify all event details before making a purchase.
Insurance | BITS Lifestyle strongly recommends that users obtain adequate insurance coverage to protect against unforeseen circumstances that might affect their booking. Such insurance should cover, but not limited to, cancellation fees, medical expenses, and baggage loss.
Special Requests | Users can make special requests at the time of booking. BITS Lifestyle will make reasonable efforts to fulfil such requests but does not guarantee that the requests will be honoured. Special requests may incur additional charges, payable either at the time of booking or during the service period.
Medical Conditions and Disabilities | Users with medical conditions or disabilities who require special assistance must inform BITS Lifestyle at the time of booking. BITS Lifestyle will make reasonable efforts to accommodate such requests but does not guarantee the provision of special assistance.
Complaints | Users who wish to lodge a complaint must do so in writing within a stipulated period following the occurrence of the issue. BITS Lifestyle commits to addressing valid complaints in a timely and appropriate manner, aiming to find a satisfactory resolution for both parties. Behavior | Users are expected to behave in a manner that is respectful and considerate of others, including BITS Lifestyle staff and third-party service providers. BITS Lifestyle reserves the right to take appropriate action, including termination of the service, in case of non-compliance with behaviour expectations.
Intellectual Property | All content, trademarks, and data on our Websites www.bits-life.style and www.aviobits.si, including but not limited to, software, databases, text, graphics, icons, and hyperlinks, are the property of BITS Lifestyle or licensed to BITS Lifestyle and as such are protected from infringement by domestic and international legislation. Users are not permitted to reproduce, distribute, or use any content from our Websites without prior written consent from BITS Lifestyle.
Governing Law and Jurisdiction | These Terms are governed by and construed in accordance with the laws of Abu Dhabi, United Arab Emirates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Abu Dhabi, UAE. Dispute Resolution | If a dispute arises out of or in connection with these Terms and Conditions, and the parties do not resolve the dispute through discussions, either party may give written notice containing a request to negotiate. Negotiations shall occur first between representatives of the Client and a Manager or an employee of the Company who played a supervisory role in the performance or management of the service. If the dispute is not resolved within 30 days of notice, the parties shall attempt to resolve the dispute through arbitration, in accordance with the Arbitration Rules of Abu Dhabi, UAE.
Force Majeure | BITS Lifestyle shall not be held liable for any delays, failure in performance, or interruption of Services which result directly or indirectly from any cause or condition beyond our reasonable control, including but not limited to, any act of God, act of civil or military authorities, civil disturbances, wars, strikes, fires, natural calamities, or acts of terrorism. Amendments and Updates | BITS Lifestyle reserves the right to amend or update these Terms at any time without prior notice. The latest version of these Terms will be available on our Websites, and continued use of our Services constitutes acceptance of any changes.
Contact Information | For any queries, concerns, or notices, you may contact us through the contact details provided on our websites www.bits-life.style and www.aviobits.si.
